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Frequently asked questions
Below you can find our most frequently asked questions.
1
WHAT'S TOPUPROCKET.COM?
At TopUp Rocket you can make international top-ups 24/7. Recharge your own credit or that of your family and friends abroad, it’s all up to you.
2
HOW DO I MAKE INTERNATIONAL TOP-UPS?
There’s nothing to it! Just follow these steps and youll be on the air in no time..
Choose the country to which you want to make the recharge
Enter the phone number you want to recharge
Enter the security code sent to your mobile..
Select the recharge amount and hit Pay…
After a successful payment your phone credit will be recharged immediately!
3
TO WHICH COUNTRIES CAN I SEND INTERNATIONAL TOP-UPS?
At this moment you can recharge to more than 160 countries worldwide. That’s right – over 160 countries! We won’t stop there because just like you, we’re always broadening our horizon by working on expanding our product range to make things even easier for you
4
HOW LONG DOES IT TAKE BEFORE THE PHONE CREDIT IS RECHARGED?
When your purchase has been processed, the phone in question will be recharged immediately. Even if you’re temporarily using another network because you’re making use of roaming. Sometimes it can take a couple of minutes before your purchase has been processed.
5
WHICH PAYMENT METHODS ARE AVAILABLE?
It all depends from which country you’re recharging. During the order process we clearly state which payment methods are available, such as PayPal and VISA.
6
ARE PAYMENT TRANSACTIONS SECURE?
Of course, we ensure all our payment methods are safe and other data you share with us will never be issued to third parties.
7
WHY ARE TRANSACTION COSTS CHARGED?
We want to give you the best service we possibly can, including fast delivery and safe payments. In order to do this, we have to charge transaction costs. To avoid any surprises, we make sure all these costs are indicated beforehand.
8
WHAT CAN I DO WHEN I ACCIDENTALLY RECHARGED THE WRONG PHONE NUMBER?
Unfortunately there is nothing we can do. The mobile phone linked to the phone number you entered will be recharged immediately, which means said owner can use the credit right away. That is the reason it’s impossible for us to withdraw the credit and reimburse the amount you’ve paid. So make sure you always enter the correct phone number. You don’t want to be spending money on things you don’t need to!
9
I CAN’T RECHARGE PHONE CREDIT? WHAT’S GOING ON?
We don’t want to see that happening! Breathe and start by checking if you’ve entered the correct phone number and if the mobile phone is still in use. Still no success? Did you already pay? We’ll make sure the payment you made will be returned if your recharge failed.
Can’t find your question or simply can’t figure it out? Contact us and we’ll help you!
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